Broker Specialist Pty Ltd trading as Olive Property (ABN 34 672 054 947) (“Olive Property”, “we”, “our”, “us”) is committed to protecting the privacy of individuals and the personal information we collect. This Privacy Policy outlines how we collect, hold, use and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
We take reasonable steps to protect your personal information and only retain it for as long as it is required for our business functions or legal obligations. Where personal information is no longer required, it will be securely destroyed or de-identified where lawful and appropriate.
If you have any questions regarding this policy, please contact us at hello@oliveproperty.com.au.
What personal information we collect
We may collect:
-
Your name, date of birth, address and contact information
-
Identification information and documents
-
Information relating to property ownership, tenancy applications and rental history
-
Basic financial information for tenancy or sales transactions (we generally do not collect sensitive information unless required by law or with your consent)
-
Information provided to us through forms, applications, conversations, email communications, online forms and website submissions
In most cases, it is not possible to deal with us anonymously or under a pseudonym as we require accurate and identifiable information to provide real estate services.
How we collect personal information
We collect personal information directly from you where reasonable, including:
-
When you apply to lease, purchase, sell or manage a property
-
Through open homes, inspections, auctions or enquiry forms
-
Through email, phone, social media interactions or in person
-
When you visit our website or provide business cards or documentation to us
-
From third parties such as Pricefinder, CoreLogic, credit reporting bodies or your authorised representatives
Why we collect personal information
We collect personal information for purposes including:
-
Providing real estate sales, leasing, marketing and property management services
-
Processing tenancy applications and verifying identity
-
Conducting transactions relating to property leasing or sales
-
Communicating with utility providers, financial institutions and tradespeople where required
-
Lodging rental bonds
-
Preparing and executing legal agreements, tribunal documentation, notices or regulatory obligations
-
Complying with relevant legislation including the RTRA Act and Property Occupations Act
Use and disclosure of personal information
We may disclose personal information where reasonably necessary for our real estate functions or where authorised or required by law, including to:
-
Property owners, tenants, prospective purchasers and prospective tenants
-
Trades and maintenance contractors
-
Utility providers, financial institutions, conveyancers and solicitors
-
Government bodies, tribunals, courts and the RTA
-
Third party service providers who assist with marketing, advertising or technology systems
-
Debt collection agencies where relevant
We may also disclose information for marketing and promotional purposes relating to Olive Property services. You may opt out at any time by contacting us or using unsubscribe links provided in communications.
We will not sell or rent personal information to third parties.
Digital & social media
We may have a presence on social media platforms. Information you disclose to us publicly on those platforms may be visible to others. We reserve the right to moderate or remove offensive or inappropriate content posted on our social platforms.
Security of personal information
We use reasonable security measures (physical, electronic and procedural) to protect personal information from unauthorised access, misuse, modification or disclosure. You acknowledge the internet is not guaranteed to be fully secure and data sent electronically is at your own risk.
Access, correction and complaints
You may request access to the personal information we hold about you and request correction if information is inaccurate, out of date or incomplete. Requests can be made by contacting hello@oliveproperty.com.au.
If you have a concern or complaint about our handling of your personal information, please contact us. We will respond promptly in accordance with our procedures and obligations under the Privacy Act.
Updates to this Privacy Policy
This Policy may be amended from time to time. The current version will be available here on our website. We encourage you to review it periodically
lets start with a conversation
Broker Specialist Pty Ltd t/a Olive Property Brisbane & Gold Coast | Privacy Policy | 0468 442 035 | Monday - Friday 9am to 5pm
